Privacy Policy

Who we are

We are The Family Place, a private limited company registered in England and Wales (no. 8666044). Our address is Kilvert’s School, Clyro, Hay-on-Wye, Hereford HR3 5SB, Wales. Our website address is: https://thefamilyplace.co.uk.

How do we collect information from you?

We collect information about you when you provide it to us, and when you use our website.

Information you provide through our website: this includes your information such as your name, address, phone number, email and IP address when you purchase a product from this website and if you register for a training we also will also collect details about you and your work so we can check your eligibility.

Information collected automatically: this includes your IP address, your operating system, browser type and country, used for security and to make sure the website can be viewed on as many devices as possible. This data is anonymised.

Why we need your data

We need to know your basic personal data in order to provide you with our services, and correspond with you. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with your data

We use the data you provide on the contact form to correspond with you. We may use your information to carry out our obligations arising from any contracts entered into by you and us.

We use anonymised data collected automatically for security reasons and to make sure the website can be viewed by as many people as possible.

All the personal data we process is processed by us in the UK however for the purposes of IT hosting, email hosting and maintenance this information may be located on servers outside the European Union. No third parties have access to your personal data unless the law allows them to do so.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Security

We do our best to keep your Personal Data safe. All information provided via the website is encrypted using secure socket layer technology (SSL). Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Website

Our website may contain links and references to other websites. Please be aware that this notice does not apply to those websites.

Children

Our services are not directed to individuals aged under 16. If you are aged under 16, please get your parent or guardian’s permission before providing us with any personal information. The Family Place website does not process data from those under 16 without explicit permission from a parent of guardian.

Transferring your information outside of the UK

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United Kingdom (UK). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.

Cookies

Cookies are small amounts of data that are used to perform functions and enhance your experience when using a website.

We use cookies on the The Family Place website to help keep our website secure, allow website functionality and ensure cookie preferences are saved correctly. In general, browsers are set up to accept cookies. However, you can find out how to disable them by visiting the Help section of your browser or by visiting sites such as Aboutcookies.org.

We DO NOT use cookies for advertising purposes.

First party cookies

These are our own cookies, used by us to ensure the website works correctly. They are all Necessary Cookies, and required to be able to use certain website functions.

moove_gdpr_popup – Used to help ensure cookie preferences are saved

Names prefixed by wordfence, wfvt, wf – Used by our security plugin

Names prefixed by wordpress, wp – Used by our content management system

Names including woo, woocommerce, store_ – Used by our online shop

Third party cookies

These are supplied by companies whose services we use.

Prefixed by _utm or_ga and/or from .google.com – Used by Google Analytics to help us to measure how the website is used. The data collected is anonymised. Also used by Google reCAPTCHA v3, this collects anonymised data including your IP address, operating system and mouse and keyboard behaviour to make sure that you are human. Expire from the end of session to up to 26 months.

Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics completely on all websites you visit, please go to the Google Analytics opt-out page.

Google reCAPTCHA v3 is covered in Google’s Privacy Policy and Terms of Service.

Turn off third party cookies

You can find out more about which cookies we are using and turn off third party cookies in our settings.

Please note that if you disable cookies on a website then you may lose some functionality and this may negatively affect how you can use the website.

How to access and control your information

You have a right to access, rectify and delete any personal data we process. If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email us at .

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Changes to our Privacy Policy

We may change this privacy policy from time to time so please check back to ensure you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

If you have questions or concerns about how your information is handled, please email us at .

Terms of service

Please view our Terms of service statement.

Find out more

Please get in touch to find out more about our approach, how we work and to make a referral.