Who we are
We are The Family Place, a private limited company registered in England and Wales (no. 8666044). Our address is Kilvert’s School, Clyro, Hay-on-Wye, Hereford HR3 5SB, Wales. Our website address is: https://thefamilyplace.co.uk.
How do we collect information from you?
We collect information about you when you provide it to us, and when you use our website.
Information you provide through our website: this includes your information such as your name, address, phone number, email and IP address when you purchase a product from this website and if you register for a training we also will also collect details about you and your work so we can check your eligibility.
Information collected automatically: this includes your IP address, your operating system, browser type and country, used for security and to make sure the website can be viewed on as many devices as possible. This data is anonymised.
Why we need your data
We need to know your basic personal data in order to provide you with our services, and correspond with you. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What we do with your data
We use the data you provide on the contact form to correspond with you. We may use your information to carry out our obligations arising from any contracts entered into by you and us.
We use anonymised data collected automatically for security reasons and to make sure the website can be viewed by as many people as possible.
All the personal data we process is processed by us in the UK however for the purposes of IT hosting, email hosting and maintenance this information may be located on servers outside the European Union. No third parties have access to your personal data unless the law allows them to do so.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We do our best to keep your Personal Data safe. All information provided via the website is encrypted using secure socket layer technology (SSL). Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Our website may contain links and references to other websites. Please be aware that this notice does not apply to those websites.
Our services are not directed to individuals aged under 16. If you are aged under 16, please get your parent or guardian’s permission before providing us with any personal information. The Family Place website does not process data from those under 16 without explicit permission from a parent of guardian.
Transferring your information outside of the UK
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United Kingdom (UK). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.
Cookies are small amounts of data that are used to perform functions and enhance your experience when using a website.
First party cookies
These are our own cookies, used by us to ensure the website works correctly. They are all Necessary Cookies, and required to be able to use certain website functions.
moove_gdpr_popup – Used to help ensure cookie preferences are saved
Names prefixed by wordfence, wfvt, wf – Used by our security plugin
Names prefixed by wordpress, wp – Used by our content management system
Names including woo, woocommerce, store_ – Used by our online shop
Third party cookies
These are supplied by companies whose services we use.
Prefixed by _utm or_ga and/or from .google.com – Used by Google Analytics to help us to measure how the website is used. The data collected is anonymised. Also used by Google reCAPTCHA v3, this collects anonymised data including your IP address, operating system and mouse and keyboard behaviour to make sure that you are human. Expire from the end of session to up to 26 months.
Turn off third party cookies
You can find out more about which cookies we are using and turn off third party cookies in our settings.
Please note that if you disable cookies on a website then you may lose some functionality and this may negatively affect how you can use the website.
How to access and control your information
You have a right to access, rectify and delete any personal data we process. If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email us at .
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
Terms of service
Please view our Terms of service statement.